TrainerRoad Refund Policy
We offer a 30-day, money-back guarantee.
If you get sick, injured or don't enjoy using TrainerRoad, you can request a refund within 30 days of signing up. This is for new accounts only and does not apply to people re-subscribing after cancelling their account.
Cancel after 30 days and you won't be charged again.
Once you cancel your account, future payments to TrainerRoad will stop. Partial month refunds are not offered. For example, if you are billed the first of every month and cancel on the 15th you will not receive a partial month refund.
How do refunds work with yearly plans?
You will have 30 days to refund yearly plans. There are no prorated refunds. For example, you can not get a refund mid way through your payment year.
Are promotion codes refundable?
No, promotion codes are not refundable or transferable.
Are gift cards refundable?
No, all gift card sales are final and are not refundable.
How do I cancel my account?
You can cancel your account by visiting your Account Information page and selecting cancel account. If you are eligible for a refund, that action will be available on the page.
If you have any questions please contact firstname.lastname@example.org.