Update today from support:
Thanks for taking the time to get back to me, and I apologize for my delayed response.
Observations & Insight
After investigating this past week, we found that there was an issue with older gen KICKRs pairing with TrainerRoad as a power meter. In looking at the ride log for your most recent workout, Avalanche spire +1, this is what’s happening to you and causing the issues with connectivity and ERG mode.
We implemented a hotfix on our end that should resolve it, but you’ll need to update firmware and perform a factory calibration using the mobile Wahoo app for the fix to take effect.
How to Update Firmware / Perform the Factory Calibration
So that you know, the Factory Calibration I’m describing is different than a standard calibration and needs to be completed after a firmware update or periodically.
To update the firmware, go ahead and pair your KICKR with the Wahoo Fitness app. You then should be prompted to update the firmware if an update is available.
Whether you update the firmware or not, go ahead and complete a Factory Calibration in the Wahoo Fitness app. To do this, access the standard calibration area in the Wahoo Fitness app and then tap the calibration paragraph text ten times in a row to populate the hidden Factory Calibration button. I’ve attached a screenshot to this email for you to refer to, but if you need more guidance on completing this process, check out this link: https://www.smartbiketrainers.com/advanced-spindown-calibration-wahoo-kickr-snap-4350
- Can you give this a try and let me know if it does the trick or not, Mike?
Again, I apologize for the hassle and any inconvenience this caused to your training.
Please don’t hesitate to let me know how your next workout goes and if there’s anything I can help with.
I’m happy to help, and I’m looking forward to hearing back from you."