Hey there! Sorry to hear that, but let’s work through some steps to see if we can get it to pair.
First, are you sure the firmware updated finished successfully? There’s a small chance that if a firmware update gets interrupted, you can end up “bricking” an electronic device, and that’s pretty scary. This isn’t limited to bike trainers either, but even a car’s ECU could be ruined if an update doesn’t finalize completely.
Let’s continue under the assumption and hope that this wasn’t the case , and just start with unplugging the trainer from the wall. The power cord has a little box on it with a green light, and you want to keep it unplugged until that light goes out - around 30 seconds should do the trick. At that point, just plug it back in and see if it shows up in either of your apps.
Also, let’s have you check if the trainer shows up on the Bluetooth pairing settings of your device.
I hope this helps!