Update(?): Support cam back yesterday, recognizing the problem, asking a few questions, and stating that they believe they can recover the data.
Send my answer, now waiting for the data…
Did anybody (with the same problem) get it back already?
For me it simply such that I would be much happier to discuss “training” instead of bugs in the software and missing records – and I am pretty sure the TR team would prefer the same;-)
And I pointed out above, too, that this is the “TR software” category of the forum … where one (me) would expect to have discussions on, uhm, the software — instead of actual training topics…
OK, that matches my thoughts too. I know that people may not notice the Categories of any topic depending on their path to a specific discussion here. But rest assured, I work hard to keep them grouped appropriately
For anyone wanting to focus on something, they can use the forum tools to lock into a given Category of preference. Here is where you can control that, and I added a few links to the ones that seem relevant here.
I got a message from support saying to reconnect Strava – that connection was somehow also lost – and now the history is back…
On first sight, also the (many) manual entries (Runs, Fitness, Badminton, ….) seem to be restored, but it’s cumbersome to check for all data…
Looks good for now:-)
Support promised an explanation in due course.
Thus, I am not sure you can just do that yourself now or they have to do work in the „back“ first.
Hey everyone! Dropping a note on this thread to clear up any confusion.
These were three individual outcomes from three separate actions that all created an appearance of ‘lost’ history (either from Strava de-authorization, rides having been selected as excluded from TSS and PRs, or reinstalling app and only showing 6 months of data after fresh install). That ride data is all still there, and the support team has worked with these athletes individually to restore its visibility!