Did the support team fix the problem?
I have the same issues and just like @SSaldanha mentioned it’s way too annoying, especially when you’re in a tough workout (it even happened to me on a Ramp Test skewing the results, what a waste of time and effort!).
I get that the escalation path is to go with the Support Team, but looking at the ammount of folks that are mentioning this issue for so long, I think this should be looked at as a more of a known issue rather than an isolated case.
Look at the responses above. Folks saying “I just disconnect the power meter and connect it again, no need to exit the workouts”. That sounds to me like a resignated workaround (like “that’s just the way it is…”) but it should not be that way.
TR is excellent and part of what makes it great is the efficiency of estructured workouts but that’s only helpful when the data is reliable and accurate. Disconnecting and reconnecting my power meter defeats the purpose of those tough workouts, the ones that when done as subscribed, make you faster. But you can’t do them as subscribed when you encounter these hurdles.
I will follow the escalation path, and will open a ticket but still wanted to throw this out there. This is a recurring issue and it’s affecting multiple users.