It looks like you’re using an iOS device. Could you try uninstalling and reinstalling the app again, but this time, power cycle your device before reinstalling?
That’s the best way to ensure that you’re starting with a clean slate without any old lingering files.
Let me know how that goes, and we’ll go from there!
I’m sure we’ll get things running smoothly for you.
The iPad app is slow on my device. The app on the phone works well. Therefore I chalked it up to the device. I deleted unused apps. Seems to be faster.