Hi Guys
I was due to have an AI FTP reading this morning but the only thing that happened when I pressed the button was for it to tell me that my original FTP was the same as before, however I’m very sure, due to high progression levels that my FTP would increase.
I’m happy if my FTP hasn’t changed but one thing that is weird is that at the bottom of the app screen when you see you FTP it says ‘New AI FTP detection in’ but doesn’t have a date.. also today’s number doesn’t feature in my FTP history.
It’s been less than half a day, it’s the weekend and this is a forum. If you want a potentially quicker response I would email support or expect them to answer Monday here.
you should submit a ticket, contact customer support, or live chat. The live chat is available when it shows a green light, it turns grey when they are all busy.