I upgraded my iOS yesterday and it seems that the Garmin strap will pair with the phone, but no hr data shows on the TR app. I’ve tried wetting the strap, but to no avail! Any suggestions?

Those are definitely early-stage troubleshooting steps, stick with it though and the team will run through some more processes to help sort you out! Until then, best to report in the corresponding bug-related post for new mobile releases. New iOS Release Issues / Bug Reports New Android Release …

Hi, I’m experiencing the same issues. Did some Google work and seams widespread with the garmin dual strap. For me I can find it with trainerroad and strava app but hr stays at - -. Edge device and previous phone no issues over ant+. Even did a reset of the hr monitor (remove battery and reverse co…

Are you connecting your HR strap to another device like a garmin watch or computer? I have a wahoo HR strap. When I want to use it, I turn my garmin 935 off, then connect the HR strap to Trainerroad. Then I turn on my Garmin, and it syncs to both. It seems that the TR app wants exclusivity initially…

Nope, no other connection in use. No other connections made at all other than trial with strava app with same issue.

Have tried resetting everything, including the strap. I use the strap with my garmin edge but that goes through ant+. Even after 24h shut off no connection with HR.

I have the same issue with the Garmin Dual. Somehow it works now. What I did was letting the HR strap connect to the phone. Then I went to BT from the phone and kicked the HR from the phone again. After this it worked in TR. I don’t think its a TR problem as I experienced the same issue with the Xer…

An update on this: we’ve been investigating an issue with Garmin’s newer devices that have a “dual pairing” function. From our understanding, some of their newer sensors can broadcast to two apps/head units over Bluetooth simultaneously. It seems these devices can get in a state where they report nu…

I’ve tried to connect while driving (passenger offcourse) so there is no chance of local bt interference but still no luck.

Battery? Worth a check early in the troubleshooting so you don’t beat your head against a wall later on.

Garmin HRM strap will pair with TR but no hr data shows?

TrainerRoad Software

T.Slowpoke April 7, 2021, 7:19pm 11

I have the exact same problem with my Bryton HR montior, it pairs but no data shows during the ride. I can see the numbers after the ride though. This never was a problem and started happening maybe 1 month ago?

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Garmin HRM strap will pair with TR but no hr data shows?

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Garmin HRM strap will pair with TR but no hr data shows?

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