Sorry for the trouble, it definitely shouldn’t be difficult to download the app!
We’re here to help, can you clarify:
- Are you trying to download to Windows or Mac desktop app?
- Are you connected to a solid wifi signal?
- Does the download get to a certain point then stop?
- If so, do you have any antivirus running? Disable if so, as some antivirus programs may stop the download when the app isn’t from the app store.
From there, depending upon whether you’re trying to download Windows or Mac, we can give some more targeted advice to help get you going!