Ventum is a marketing company first; the product does not live up to the hype and their support is not great.
First post here but I go by the same username on Weight Weenies and a few other spots.
So I recently went through a whole ordeal with buying a first generation Ventum NS1 and I was impressed by how badly it turned out. Nobody else on the internet has surfaced this so I figured I’ll document it here.
Link to original build thread: WW Build Thread
It boggles my mind that this frame was released at $5,000, as the quality of the frame and the parts included are comparable to a $600 open mold frame. Their customer service is also unknowledgeable about product specifics.
I purchased the frame because their customer support confirmed the frameset was FSA ACR compatible if I used their bearing and compression ring. Instead of actually confirming this as a fact, they assured me it was good to go and I purchased the frame. I received the frame and it was apparent that was not the case.
Aug 11 - Purchased frame
Aug 22 - Received frame and inspected
Aug 23 - Emailed for refund
Aug 24 - Ventum CS (customer support) replied and green lit the return for full refund
Aug 25 - Shipped out from me, out of my own pocket
Aug 29 - Recieved by Ventum
Sept 7 - Sent an email to Ventum CS to get an update (radio silence between last contact on Aug 25)
Sept 8 - Ventum CS stated I would be penalized a 10% restocking fee for some scratches that were not there when I taped the box up. They also would not be covering any of the shipping, so I’m losing $269.72.
A few notes after inspecting the frame:
Frame finishing is overall very much second tier, would be a QC reject at any established bike company
Markings on the seatpost and thru axles are a generic, stereotypically-open-mold-esque serif font
Headset cover is a monolithic chunk of conical aluminum with no weight saving reliefs
Headset bearings don’t have the same markings (extreme nitpick, to be fair; they are the correct, identical bearings)
All the bolts are extremely low quality
Expander/top cap, seatpost clamp, saddle clamp, and derailleur hangers are of the same quality as the $450 counterfeit frames I have seen
I was then asked this by user “TobinHatesYou” on Weight Weenies:
How do the brake mounts, BB shell and headset bearing seats look?
I didn’t even bother looking that carefully at the areas he mentioned since it already looked like trash but, DAMN, it is not pretty.
Link to album of full resolution images: Full res album
Finishing is very rough, there are gouges perpendicular to the chainstay at the mounting holes on the top side. The top and bottom mounting faces are uneven and partially painted. The highest point is paint. From my naked eye, the top mounting faces are not on the same plane, but I don’t have my precision ground straight edge with me right now. Overall, they just look embarassing.
Top of rear brake mount
Bottom of rear brake mount
They seem to have some finishing work done (unlike the rear) and the regular ass box level I have on hand indicated they’re roughly parallel with each other. The mounting face is partially painted though so thats mildly moot. The highest point is paint.
Upper mounting threads for front brake
Lower mounting threads for front brake
Looks fine, I don’t have anything to measure with so I can’t say much.
Ton of overspray on both upper and lower bearing seats.
Upper bearing seat
Lower bearing seat
I have a bone to pick about the thru axles and headset cover both being incredibly heavy. It indicates to me that they didn’t give any consideration to finding a lighter alternative, forgoing a nicer product (and possibly some actual R&D) just to pad their bottom line. Add the cheapo small parts package and they’ve released a product I would not personally be proud of releasing to the world.
Looking at their LinkedIn, they don’t employ a single engineer or anyone with a background in bicycle project management, everyone is in logistics, customer service, or marketing. The whole company gives off a “marketing-first cash grab” sort of vibe, which would be fine if their product was any good.
I bought an SL7 instead.