Without getting into the details, I’ll just say SRAM support continues to be awesome for me. Every time I call, I get a human being that is typically a bike racer and knows their stuff inside and out. If they don’t know something, they actually follow up once they figure it out. And technically, I think their phone support line is for dealers, but they always answer the phone for me and have never disappointed.
In a world with crappy CS as the norm, it’s sad I should get so excited about great support for the products we buy, but here we are. Great to see companies like SRAM (and Trainerroad is another one) continuing to make the investment in great CS.