We offer a free trial of TrainerRoad for first-time subscribers so all athletes can make sure they enjoy TrainerRoad before subscribing. Anyone re-subscribing and no longer eligible for a free trial is not eligible for a refund.
How do I cancel my account?
You can cancel your account by visiting your Account Information page and selecting cancel account.
Cancel your account and you won't be charged again.
Once you cancel your account, future payments to TrainerRoad will stop. Partial month refunds are not offered. For example, if you are billed the first of every month and cancel on the 15th you will not receive a partial month refund.
Can I get a refund on an annual subscription?
New annual subscriptions are not eligible for a refund. For existing TrainerRoad subscribers, if your annual subscription automatically renews and you have not used TrainerRoad in the first 30 days after the renewal date, you can contact firstname.lastname@example.org for a refund on the annual subscription renewal. Annual subscriptions are not eligible for prorated refunds.
Are promotion codes refundable?
No, promotion codes are not refundable or transferable.
Can I get a refund if I subscribe through the Apple App Store and its in-app payment method?
TrainerRoad is not able to refund any subscriptions made through the App Store and Apple’s in-app payment system. For more information, please visit Apple Support.
Didn’t you used to offer a 30-day money back guarantee?
We did, but by now offering a free trial we no longer offer a 30-day money back guarantee.