Update: iOS app connectivity issues (Resolved)

@eddie iOS app isn’t loading properly for me. App is 2026.27.0.92695. I’m also running iOS 27 beta 3 which I accept is obviously a beta so can cause problems. However this issue has only been happening for about the last 3 days and iOS 27 beta 3 has been installed for a week. Uninstalling the app then reinstalling helps it load maybe once but then quickly goes back to not loading.

Has anyone else had an issue where opening the app now causes the screen to just show “App,” and requires a force quit in iOS/restart of the app?

Yes, it is. But I do have the same situation on safari on the iPhone. I went back to production and have the same black screen

I’ve just updated my iPad to 26.5.2 so maybe there’s an update for you as well?

I’ve reported these cases to the team.

Please stay in touch with how things are going moving forward. :folded_hands:

It sounds like some changes were made on the backend that should help with these issues.

@mzeitler @amcleod @Toasterthief let me know if things have improved for you.

@eddie no improvement for me. It just loads into a black screen. I can’t view Career or Calendar. The web version loads fine. I’ve tried deleting the app and reinstalling but no change.

Unfortunately not, iPhone app still blank same on the iPad. Safari browser loads in private mode only on iPad, haven’t tested on iPhone. Workout on windows was working well earlier today

This has been happening every day of the week so far. I’m on the latest iOS Beta on an iPhone 15 Pro Max. Restarting the device, logging out and back in doesn’t do anything, however uninstall and reinstalling does seem to help. After a short while on the black screen, the ‘Connection Trouble’ screen does pop up momentarily before going back to black.

edit. When reinstalling I have been switching between the latest TestFlight and App Store version of the apps

Had the same “Connection trouble” issue on my iPad Pro this weekend. Had to uninstall/install to make it work.

It could be coincidental, but I’ve just installed iOS 27 beta 4 and now the app seems to be working.

The first time since quite some days my iPad app is loading, iPhone as well. I have updated to OS27 Beta 4

Anyone else have app issues on iPhone? Keep getting blank screens and nothing will load. Sometimes a “Connect Trouble” pops up but it then goes blank before I can click email support. Already tried to delete and redownload. Same issues..

Yes. I’ve been having the same issue for the last few days. Deleting and reinstalling let me load my next workout, but it goes straight back to having the same problem again after. There is another thread about, what looks to be, the same issue. I am on the iOS 27 Public Beta which could be a factor.

I’ve got the team looking into this now. Hang in there, everyone! :folded_hands:

I get the same connection trouble screen randomly as well or just a black screen like the screenshot below.

We just released a fix for the Android production and beta apps.

iOS is in review now and will hopefully launch soon.

The iOS production and beta apps just updated!

Please let me know how things go moving forward. :crossed_fingers:

Solved it for me

(iOs 27 beta 2)

How often does the app get updated?

I thought I was on a recent version, suffered several dropouts today which ended the ride ( due to frustration) and then noticed there was a more recent app version.