TrainerRoad won't read Kickr Power

TrainerRoad (OS app and Mac desktop app) stopped reading power from my Kickr. Zwift still works. I’ve un-installed and re-installed software, unplugged Kickr, Forgot device, re-paired device, etc. When I try to calibrate, I can spin up to 5-8mph (sometimes 11-12) before the needle goes back down to zero. When I start a workout, Power reads 0. Occasionally it start displaying power but will be completely off (shows low power while using huge resistance to spin, etc.) As I said, Zwift works fine, so there must be something going on inside TR, right?

Must take it out of ERG mode and put it in Resistance for spin down calibration. Do all of this while TR is the only device connected to the trainer. There can be phantom connections to other apps/devices that may compete with TR. Once you’ve fixed the TR connectivity you can then pair the other devices.

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I tried that as well, but early on in the troubleshooting process. I’ll try it again.

Hey there @davidveloz,

Welcome to the forum! :partying_face:

Sorry to hear that you’re having trouble with your KICKR. :slightly_frowning_face:

What I’d recommend doing in this circumstance is first ensuring that there are no other devices that are capable of controlling your KICKR in the area. Sometimes, it’s best to simply turn off all other laptops, tablets, smartphones, GPS headunits/watches, Bluetooth speakers/headphones, etc., that aren’t necessary to run the TrainerRoad app. This reduces the likelihood of any signal interference.

It does look like you’re using a Stages power meter now to complete workouts, and this is another device that could be causing issues. I’d ensure that it isn’t paired to your Mac or the TrainerRoad app when troubleshooting.

I’d also check to see if your KICKR is connected to your Mac’s Bluetooth. It’s important to connect your trainer directly to the TrainerRoad app instead of the device’s general Bluetooth. The same goes for your iPhone which it looks like you’ve used to complete TrainerRoad workouts in the past.

Let me know what you find! We’ll get this sorted out. :slightly_smiling_face:

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Thanks. I’ll go through all that again. I’ll leave the WHOOP, headphones, and phone upstairs. I have unpaired the Stages (though I used it for cadence all last season and it was fine), and I do not pair the trainer to the Mac.

No, definitely not.