Tacx Satori smart - resistance issue

My problem is with the calibration. Resistance is set to 1, and after running the calibration it always says too loose. Impossible to tight more as indicated by the calibration help manual, turning on the back as indicated is done but I’ve reached the maximum. I wonder if there is a problem coming from the brake, should I open it? I feel like touching thing that I’m not confident with :frowning:

Thank you for your answer btw :wink:

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