I often split my rides (the ride to the meet point I keep private and the group ride is public). TR in the past has got all these rides successfully from Strava/GC. The last couple of outside rides I’ve done outside that have been split however have failed to sync fully the last ride to TR (not in my calendar or past rides) although it says when I try to upload it directly that its a duplicate. Before I contact support, has anyone experienced this and found a work around?
The forum is a great place to discuss training, cycling, nutrition, and to share TrainerRoad experiences, but isn’t the best place to ‘get to the bottom of’ an issue.
Support knows best and is the quickest to provide up-to-date info (and in this instance, the action items to help like a re-sync to Strava).
From the ‘Welcome to the TrainerRoad Forum’ Page:
Have a question about the app, your training plan, or device? Reach out to email@example.com instead of posting here. Our support team has the best visibility and insight into your devices, workouts and adaptations, and will help get you the most efficient and effective answer to your question.
Closing this thread to prevent further confusion for other athletes experiencing this, and to reduce some forum clutter for the many threads like this. Cheers!