Small Annoyances with App and Web Client

Caro.Gomez-Villafane 41

Hey @grayham :slight_smile: I am sorry to hear about the crashes.

Sounds like you only use your Pixel for TR and have nothing else running on it.

Letā€™s check a few things:

  • Software Upgrade: letā€™s check that your pixel is on the latest software upgrade as these often come with fixes that can improve how your phone interacts with the TR app.
  • TR app: Letā€™s delete and download the TR app on your Pixel to get rid of any corrupted data that could be causing this issue.
  • Battery Mode: make sure your phone is at least 50% charged when using the TR app and that itā€™s not on batter save mode.
  • WiFi: if using WiFi, make sure you have a strong connection.

Other Bluetooth troubleshooting steps to consider: Bluetooth Smart (4.0) Troubleshooting

42

Thanks Caro. Iā€™ll delete and reinstall the TrainerRoad app, and see if I get any more crashes.

None of the other bullets really apply to my scenario though - itā€™s the app fully crashing (and failing to resume the workout when restarting the app). That canā€™t be to do with connectivity or battery power unless thereā€™s a software issue (in any case, I never have Bluetooth dropouts, always have >50% power, and am about 3 metres from my WiFi hub - the TR app sometimes claims to be offline before I start a workout, but it isnā€™tā€¦)

If I do experience further crashes, are there likely to be logs on the device which TR support could use to troubleshoot, or should I just try a different device?

Thanks again for your help.

43

I think we all get that sometimes :confused: - so its unrelated to your issue i think.

45

Hey @grayham :slight_smile: Just checking in to see if youā€™ve experienced any more crashes.

(And yes! trying a different device narrows down the issue to see if itā€™s app or device related).

We can always check into backend logs as well.

46

Hi @Caro.Gomez-Villafane - thanks for checking. Iā€™ve actually been sick with flu, so havenā€™t ridden for nearly two weeks. Will be getting back into it shortly though, and will let you know how things go!

47

Oh no! I hope you are feeling better!

Let me know how it goes once youā€™re back on the bike :slight_smile: