Small Annoyances with App and Web Client

I am also on iphone 8 and have noticed this. It is a little frustrating with TR you have to use a combo of web and app client. In my mind, that means they’ve failed to build a good product that can stand on it’s own. You shoudl be able to do everything you want on either the app or the web client.

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Another thing I have noticed is that sorting workouts in the iOS app using the workout subcategories (like “attacks”, “float sets”, etc for VO2) does not work. You get served all kinds of workouts that don’t fit the subcategory.

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Have tried multiple times, no good

Hmmm, that could be true - I am on iphone 11 but am running iOS 18.5.

I have noticed that the TSS chart on the web browser no longer shows red dots for illnesses. Past illnesses that I have input into the calendar are shown, but more recent ones that I have added are not.

Just as a heads-up, we did release an update to the app on Monday that should help speed things up.

Logging out and back into the app should prompt an update. Let me know what you find!

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Big improvement for me on ios, thanks.

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I had this the other day but with only one option, Hard :sweat_smile: .

Also good to know others experience the slowness of iOS app. I thought it was just my 2016 Ipad Pro being ancient

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I thought it was just my 2016 Ipad Pro being ancient

That could certainly be playing a bit of a role here.. :sweat_smile:

If it’s not just TR that runs slowly, then the device could be a factor as well. I know older tablets/smartphones have always been the most problematic devices for us. :face_with_spiral_eyes:

When you click on “workout details” in the app while doing a workout, it shouldn’t pause the workout. That’s really annoying when you’re just trying to look at what’s ahead. It doesn’t do that when you go into settings, so why when you hit workout details?

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I understand that older devices will run slower, but the issues reported in this thread are when TR is doing very simple things like displaying a radio button list with text. That kind of functionality worked fine in other apps on my mobile devices in 2008. It’s not like TR is doing real-time 3D graphics rendering.

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One relatively minor annoyance that I encounter often is that on the Android phone that I use to run workouts (Google Pixel 7a), i often get a message along the top of the TR app saying something like “currently offline!”. I switch the phone on, load the TR app, wait for it to sync calendar (because I often schedule workouts using my real phone), load the workout and then I faff about getting ready to start the workout. Within the next few minutes before I start, about 25% of the time, the TR app just crashes, about 25% of the time it erroneously displays the ‘offline’ message (the connection is rock solid, there is zero chance of any meaningful interruption). In the latter case, I’m sure I could just ignore it, since it doesn’t need to be online to run the workout, but I always close the app and restart it, reselect the workout etc., just to be on the safe side, and to avoid having a red message across the top of the screen!

It’s only crashed during the workout once though, which is the main thing. But the instability otherwise is not great.

Conversely, I’ve not had any significant issues with the app on my iPhone (though I don’t run workouts from that).

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Okay, I’m using a brand new iPhone 17 Pro … and it won’t even load the RPE field on that.

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Quit and re-opened the app. At least the only RPE it loaded was the correct one …

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I have this issue too on an iPhone 16. Takes several minutes for that to load. While my experience is much better now that I recently upgraded from an iPhone 8, I definitely still have issues with the app on a month old phone.

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I was having this issue on the iphone app all the time until the most recent update (sometime around the beginning of September) which seems to have solved the issue for me.

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I’m a bit thick and thought the app updated on it’s own? I’ve not seen any change recently on either my Mac or Windows based laptops. Both computers the TrainerRoad app locks up and requires a forced quit when updating almost any workout, or when I finish a workout and get to the summary screen.

In the last couple of weeks, I’ve now twice had the Android app crash during a workout. Both times I restarted the app and for a fraction of a second there was an option to continue the workout but then it disappeared. The partial workout was recorded, but nonetheless this is a pain. On the first occasion I started afresh and just skipped to roughly where I’d been. Today though I was already short on time before the faffing, so just found a 45 minute workout instead and did that.

I’ll try using iPhone instead of Android next time in case that’s more stable - crashes mid-workout are not acceptable.

Totally agree!

But this is exceeding rare - very few instances of it happening mentioned on the forum - are you sure everything is ok on your device?

I’d ping a message to support and see if they can see anything in the logs?

Agreed that this has been very rare in my ~10 years on TrainerRoad.

So you ask a valid question about the device. I use a Google Pixel (7a) phone that literally sits in a drawer, switched off, until I turn it on to use TR. It’s never been regularly used as a phone, so has had a very easy life in all respects. But since it’s not used for anything else, I don’t really have any way to know whether any other apps might randomly crash if I used them.

I just checked for updates and it pulled down a security update, but I don’t think it’s been woefully out of date on OS or TR app updates. Not something that I pay a lot of attention to though.