Sorry for the trouble, this is best handled by the support team (support@trainerroad.com) as the troubleshooting steps can be very device / setup specific. They’ll sort you out!
Feel free to defer to the app-specific pages moving forward:
‘New iOS Release Issues / Bug Reports’
‘New Android Release Issues / Bug Reports’
There are a few too many forum posts about Mobile update issues with the same comprehensive content, so Im merging / closing redundant treads to try to help users find more easily find common threads.
This will help us as a team find common issues more easily, and will also help athletes communicate issues and fixes better with one another. Thanks in advance!