Took receipt of a 2018 Canyon Ultimate CF 10.0 LTD today as ordered from the Canyon outlet. I know the risks, but decided to take it anyway. The bike I got was in “meh” packaging where the outlet folks clearly just reused what the bike was sent back in (the small box containing tools, etc. was labeled “Di2” not inspiring a lot of confidence for a SRAM eTap bike). But, whatever. Issue one is that the steerer tube has been cut down completely by the original owner. No spacers at all. And to be honest, he/she cut it down a little far in my opinion (steerer tube only comes to about five or six millimeters from the top of the stem). I like to run at least one spacer for comfort and security of the steerer. I assumed (incorrectly I guess) that the bikes sold in the outlet wouldn’t be physically modified. Not happy about this. Issue two is that the bike’s derailleurs came with dead batteries and NO CHARGERS. Presumably, the original owner did not return the eTap chargers and so, I did not receive them. This does not speak well to the level of detail practiced by the outlet folks “recertifying” these bikes. And, my confidence in the process and the bike is next to shot. Not sure what I can or should do, given the “no return” policy.
Perhaps worst of all, I can’t ride in this wonderful weather as the reason I purchased this bike was to replace the one I wrecked two weeks ago leading to a compromised frame.