I’m trying to compose this as best as I can and I do know that to some people I won’t succeed so I apologise up front. I realise that sometimes there is a corporate approved response on forums but I thought that here it was a more in tune with your customers approach. On the Microsoft forums there is a “perky” response that never really answers the original post and is ignored and the old time users answer the questions instead. The corporate forum people are ignored. Without pointing fingers this seems to have been happening here over the past few weeks. Has anyone else noticed this is or an I being a complete **“”“”.?

All of us here arguing about how good/bad the TR staff are keeps us worked up and off the bike. We get slower, so our competition is relatively faster. In a sense, somebody is getting faster. The system works!

At least TR responds to silly forum threads faster than they develop features. Is that annoying enough for you?

This feels like politics. “I have seen examples. No, I don’t have any examples to show you, but they are out there. You should go find examples yourself”.

[image] ssphillips: This whole forum has jumped the shark and should be shut down. Dad?

Such an annoying response by the staff (sarcasm) [image] Seven and Nine Day Week Option for Training Plans (Feature Request) TrainerRoad Software Yes, i have thoughts on this, but I can’t say anything about it right now. no_mouth

This is the Friday night thread I didn’t know I needed.

[image] AussieRider: Speaking of which when I posted last week re burn out, Nate, the bloody CEO, posted a 250 word response along with screenshots and breakdowns of my calendar. The guy literally went through 3 months of my workouts before making Doesnt every CEO of multi-million dollar businesses personally reply to a user in an attempt to help them with an issue?

I haven’t noticed a change in the TR staff posts on here recently. As others have said and pointed out with examples, the responses have remained high quality, and there are numerous examples of TR staff generally trying to help even when issues have nothing to do with TR specifically. What I have noticed more of recently is an uptick in forum users/posts bashing TR. This forum has always been an awesome resource of knowledgeable people and even has some regular posters who criticize certain TR features in a constructive manner that leads to quality discourse. I have my things I love about TR (and ultimately why they get my money) and my things I’m less fond of (because nothing is perfect), so I don’t come here expecting an absence of critical comments at all. Recently though, it does seem like there’s an increase in forum posts that are heavy on the criticism and light on the constructive part. Generally speaking, this is still an awesome forum that I happily waste way too much time on, but if I’ve noticed anything different recently, it’s been that.

TrainerRoad

Intensely annoying responses by TR staff

TrainerRoad Software

N8lewis October 7, 2022, 11:21pm 46

Such an annoying response by the staff (sarcasm)

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Intensely annoying responses by TR staff

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