Huawei T10s tablet TR connection troubleshooting


I recently purchase a Huawei MatePad tablet and installed TR app through petal search( their google play store equivalent i suppose)

I cannot connect my kickr core trainer and my polar H10 heart rate strap via bluetooth
This is happening only in TR app - my devices are visible on the tablet

If someone could tell me what could be the issue

Thank you

Hey, maybe this prior Forum topic will help?

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I read that topic

I have android 10 EMUI 10.1 and the tablet isn’t ANT compatible

Hmm. Okay, it may have some similarities in requiring a specific app or setting though for Bluetooth devices. Maybe the support team (support@trainerroad.comd) can help? Im not sure that we have one of these tablets on-hand within staff to check it out though.