ASSIOMA have been very responsive so far.
I’ve had my Duo pedals *
over 2 yrs now
I’m sure they’ll be back in touch with you very soon.
Are you using Garmin head unit on your bike?
I think, cus its been a while, there’s a ‘cycling dynamics’ setting to be able to view the pedal stroke representations.
Yeah I recently bought the Duo and had to fiddle with the settings in the 530 to get all the data to show. There is a box needs ticking to switch cycling dynamics on.
@WillAbbSVV @Wirt @kevistraining
Great news from Assioma, after sending detailed pics of both pedals, then switching them to Uno mode…the Support team have agreed to replace both Left n Right pedal shafts under warranty.
Hugely pleased at the communications and willingness to replace the items.
Removing the pedal body is straightforward with a @gpl YouTube video https://www.youtube.com/watch?v=3vVMwvjSBegthat explains the simple steps in clear detail.
Just have to pay shipping costs.
I’ll let you know when replacements arrive in UK
This level of support, which combines attentive and fast responses to support requests, remote data access and “we’ll go ahead and replace it” attitude, is one of the key differentiators of Favero over its competitors. The modular, easy to maintain design helps too, since it costs less to ship replacement spindles with sensors than entire pedals.
What issues are you seeing @Wirt ?
I don’t think it’s healthy to set such unrealistic life goals.
@Wirt …really surprised to hear your disappointment…but that what this great community are hear for…I’m no expert by a very very long chalk…share with the community to see whether anyone can help you out.
What are the aspects that suggest that the pedals are not operating normally.?
I think the thing is that many people haven’t done the obvious things (or haven’t done them right), so it’s policy just to check.
I must say that it was a total of 10 days from reporting a fault to Favero from having a new spindle in my hand (in the UK) last year. AND they allowed me to run the left unit as an Uno in the meantime (after initially saying they’d have to shut off both pedals). I’ll run them until they totally break and will then have another pair, almost certainly.
Hi @Wirt , I can only see the post where you have shown some Garmin connect data and that looks normal. I can’t seem to find a post saying what issues you are having - happy to offer advice if you want it.
Did you turn it off and back on again? Oh, built in batteries so can’t be turned off you say… Travel mode?
:-p (not thinking it would actually fix it but would be interesting if it did)
Don’t think I’ve ever seen a standing/sitting dependancy before - might indicate that one of the sensors is duff?
Might also be worth seeing if its the lower cadance that fixes it rather than standing up? So maybe do some seated low cadence work?
I would expect that they will end up giving you a new spindle though.
New firmware available 4.80 first new one in almost a year
what’s quite interesting is when my right pedal first had problems, it could temporarily be rectified by connecting the pedals to the charger, which is almost a ‘turn it off and turn it on again’ solution!. After a week or 2, though, that stopped working. Fingers crossed, but after a new spindle they’ve been fine since…
I’m wondering if the kickr bike could be effecting the quality of the signal between the right pedal and the left (master) pedal. Could be clutching at straws but it does look substantially shielded between the crank and the cassette.
I would have thought that would have shown up with a lower “torque effectiveness” score for the right pedal if it was dropping out though.
One more thing you can try on them - you can do the static weight calibration through the app. Note that you don’t need a precise weight to compare pedals, nor do you have to change any settings. It’s been a while since I have done this with mine, but you need a weight in certain range (I think 10-15kg), then you hang it from each pedal, and can then adjust things.
What you get in the app is a weight measurement, and using the same weight on both sides (even if not precisely known), you want the app to show the same measurement.
Obviously this could be correct and the pedals still could have a problem, but with a consistent offset like you see this could maybe isolate a problem.
Very strange… You definitely have them fitted at the same crank-length on your kickr bike? And your sure you don’t have a real leg imbalance?
I think you will be getting a new spindle shortly…
Have you got the Garmin data for that ride? With torque effectiveness and smoothness?
Has anyone ever seen fluctuations in power from their Assiomas that are small but periodic? I get peaks and troughs with a period of a bit over a minute, amplitude around 4 W… very odd! Only small, but weird:
That’s plotted with @dcrainmaker’s Analyzer, link here in case anyone’s interested, using 20 second smoothing and plotted against my Tacx Neo.
Another example here:
Same set-up, link to the Analyzer page here.
Any ideas what’s going on there? The pedals are only a few weeks old, and didn’t do this at first. Not sure if it started after moving from a different bike, or a firmware upgrade, or something else entirely.
Not seen anything like that before either.
First thing I would ask is were you in ERG mode mode? I’m wondering if the power fluctuations are actually real and the Neo isn’t regulating the power level as well as it thinks it is.
Do you have DUO or UNO pedals? It would be interesting to see if both pedals are showing the same undulation.
