Glad you got a good resolution. FWIW my experience of Canyon support in the UK has also been outstanding. 8 years of ownership, I’ve had to contact them on 4 occasions (including cracked Shimano cranks before Shimano officially admitted there was a problem, and getting replacements for proprietary parts that had worn out), all handled quickly and satisfactorily. Realise experiences in other countries may vary, but wouldn’t hesitate to buy from them again here.
cartsman
38
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