Weāve had a few reports of this and Iām not 100% sure we can do about it but weāll look into it!
New betas should be out now! Not much today.
Windows: 2019.25.4.44
Mac: 2019.25.4.44
Have a great weekend everyone!
A mirror link, AWS or Google or similar could help, but it might not be worth it if the update will soon download & update in a modular fashion rather than the entire 300mb package having to be redownloaded.
windows 10, as of yesterday iāve been using it fine, finished a session yesterday and saw a message saying an update was available and chose to update on next start. Tried to open from my shortcut this morning but saw a message saying shortcut had been moved. Uninstalled the exe file which I had, downloaded again but now when I run the exe it wonāt do anything. Nothing.
Hey guys, not sure if anyoneās already brought up this issue - or indeed if itās just me - apologies if thatās the case (too many comments to read!) - but hereās my problem:
My Wahoo Tickr Heart Rate Monitor will not connect via Bluetooth to the new Beta app. At first I thought this was just a normal device connectivity issue so I troubleshot it in the regular way - still no success. Out of interest I opened the (non-beta) Trainer Road app and the Tickr connect 100% fine. Straight away. full signal. I was jumping between the two and just could not get the Beta to discover or pair with my Wahoo Tickr HR Monitor.
For me, this means I just wonāt use it until thatās sorted - I want HR data for every ride.
The template is as follows:
Platform: Mac
Version: 2019.16.0.30-Beta
Devices: Wahoo Tickr HR Monitor (using P1 pedals which connect fine - via bluetooth).
Connection: Bluetooth
Mode: Standard
Not sure if this is the place for this but since moving over to the new desktop app the connection is being lost every 2-3 minutes, its really frustrating. I have changed the battery and the rest of the set up is exactly the same.
Hmm, really sorry about this happening. You mentioned you were on 2019.16.0.30-Beta - that version is quite behind. The most current is 2019.25.4.44. Thereās been some device work and Iām wondering if youāre on the most recent one if thatāll fix the issue. Additionally, if you have two instances of TR open at once (beta & production, for example), the Bluetooth module is going to be ātaken overā by one or the other. Make sure that production TR is completely closed.
If youāre still having issues after updating, let me know. Iām able to pair a TICKR via Bluetooth on the most recent beta on Mac. But keep me in the loop!
Hmm, sorry about this happening. Which ride did this happen on? What devices do you have paired to TrainerRoad? I would just like to take a look at the logs to see if I can get an idea of whatās going on. Thanks!
Sorry about this happening, Iām not sure what wouldāve caused that. We can delete your app data, I think thatāll fix that issue.
Next to the start menu, use the search box and type in %localappdata%. That should redirect you to a folder - scroll down and delete any folders with TrainerRoad in the name (there should be a TrainerRoadData and a TrainerRoad (Beta) folder).
Thereās another file worth deleting. You should see a pathway like this in the top nav bar: Users > [username] > AppData > Local. Click on āAppDataā and open the āRoamingā folder. There should be another TrainerRoad folder in there, delete that. Then reinstall the Beta from here: Join the TrainerRoad Beta Program to Get the Newest Features - TrainerRoad
You might want to also delete any TrainerRoad .exe files you have, and remove the program using the āAdd or remove programsā tool in Windows. Then just reinstall it from that link above.
Hope that helps! Again, apologies about it happening in the first place.
It happened yesterday doing Frissell +1 and on the 15/6 doing Pheonix, I persevered with Pheonix and changed my battery half way through but Frissell I abandoned eventually
Oh okay ā¦ thatās a bummer ā¦ is the link for the latest download just the same link I used last time? I canāt see a way to update it from inside the app. I havenāt received any notification that it wasnāt the latest either.
Thanks, had to do a restart as it would allow deletion of one of those but seems to have installed OK now.
+1ā¦ the same thing happens and I seem to be chasing up cadence during warm up. Is this issue being looked through?
The update should download automatically in the background while the app is open. Once itās complete, a green banner will show up across the top of the app and indicate that you should restart the app to apply the update. Thereāve been a few reports of the update process taking a long time, and weāre looking into it.
Check this forum out for the most recent update version. As a note, the Mac version is 2019.25.4.44 right now. Typically, that last number changes sequentially, so the the next update will be 45, then 46, etc.
New beta updates should be out now!
Windows: 2019.26.0.49
Mac: 2019.26.0.45
Release notes:
If youāre unfamiliar with the Outside Workouts feature, there are more details in these threads:
This is pretty exciting for us - we hope you enjoy!
Thanks and, as always, let us know if you run into any issues. 
Thanks I gave it a shot this morning - I just re-downloaded the app before I saw this message!
But it worked fine today - devices connected fine, other than the heart rate dropping out (or unusually low really) about 2/3 of way through workout. Any ideas whether thatās a Beta issue or just my TICKR?
FYI I just bought a brand new one to rule that out as the problem. Connected totally fine straight away to Beta. But the incorrect reading is concerning (went from around 170 BPM to 130 BPM in my fourth and hardest interval! You could see my workout from this morning if youāre interested.
Thanks for getting back to me. Iām glad that everything, for the most part, worked out today. I took a look at the ride itself, and that definitely looks like something went wrong. That said, digging into the logs didnāt show anything wrong as far as connectivity goes.
Itās possible that the new TICKR mightāve shipped with a half-dead battery or something. I doubt that actual hardware of it is defunct, but try changing the battery if you havenāt already.
Also, try out this little trick to see if it helps. Press āoption + shiftā while clicking on the Bluetooth logo in your menu bar. An option to debug > reset Bluetooth module should show up. Reset the module and let me know how your next ride goes.
Also been having issues connecting Wahoo Ticker via bluetooth - not even an option the last few rides so connected via ANT+, bluetooth connected this time to Ticker. Workout power/cadence froze about 52mins into workout then Ticker dropped out about 56mins, stopped and connected via ANT+ and worked for the rest of the ride.
Hope the feedback helps.
Platform: Windows
Version: 2019.25.4.48-Beta
Devices: Tacx Neo 2
Connection: Bluetooth
Mode: ERG
https://www.trainerroad.com/career/getbrem/rides/58057354-taylor-2
Just a quick issue and not sure itās related to the desktop version (beta) however when my last workout did the strava sync, the TR pic isnāt visible, and this has not occured previously?
Platform: Windows 10
Version: 2019.26.0.49-Beta (latest)
Devices: Elite Drivo 2, Garmin HRM
Connection: ANT+
Mode: ERG
Couple of things noticed this morning:
Windows 10.
Was trying to pick some workouts out of Off-road Speciality but there was no scroll bar and the mouse wheel nor arrow keys did anything and all I could see was the Short Track plan, couldnt scroll down to see any other plans.
Iāve noticed a few times, where Iāve gone off piste from a workout, like added some sprints, stomps etc to low intensity endurance rides; when the ride finishes it gives you the intensity and TSS vs. the prescribed figures. At least twice this has been way higher than actual recorded. For example, I did Petit+1 this morning, added a handful of high power sprints and when I finished it gave me 66TSS and 0.81IF, looking at the ride now though it says 57TSS and 0.76IF.
