Hey @yansim,
Thanks for that screen recording. That indicates that Bluetooth is displayed as on in the TrainerRoad app but won’t connect to your Bluetooth devices. Based on that, here is what I suggest you do:
While we are troubleshooting this issue, can you completely uninstall any other fitness app, including Zwift? Fear not, this will be temporary while we get to the root of the issue.
Once we have solved the issue, we can make running Zwift and TrainerRoad simultaenously, work. I will send you some info on how to do that below. However, while we are troubleshooting this issue, can you completely uninstall any other fitness app, including Zwift? Again, this is just temporary while we get to the root of the issue.
Can you please ensure that you unpair all of your devices from your laoptops’ Bluetooth Settings. We will want to make sure that it is only paired through the TrainerRoad app on your laptop. Bluetooth devices can only pair to one receiver at a time. Your laptop, and the TrainerRoad app installed on your laptop, are two separate devices .
Once we have solved the issue, we can start re-introducing apps and devices to see how much your training environment can handle.
Some other things I’f like you to try:
Try fully restarting the computer if we haven’t restarted for a while - If we usually keep the computer on “Sleep” mode, let’s have you try fully shutting down and restarting the computer. This way, we’re making sure that no errors are happening due to the device being on for a long time.
Let’s have you close out of any other apps running in the background - It looks like you have lots of apps open at once. Closing those out will make for a better experience.
Let’s have you try resetting the SMC on your Mac - This is a special fix which will refresh the hardware modules on your Mac (this won’t clear any data). Apple has steps for how to do this Here [click].
Let’s have you try toggling Airplane Mode - In a few cases, we’ve found athletes were able to connect their devices after toggling Airplane Mode. Let’s give this a try, and see if it works.
If you could *turn off your phone * and any other devices you are not using, while using the TrainerRoad app on your laptop, that would be helpful.
Finally, try a ride with your Wi-Fi router unplugged. Wi-Fi signals run on the same channel as your devices send signals out on and the interaction between the two signals can cause issues. If the ride with your router unplugged is better, you can change the channel your router sends out signals on. Here’s how: How to find the best Wifi Channel for your Router on any Operating System.
I appreciate this sounds like a lot to eliminate, but as I mentioned earlier, these are not permanent changes. They will simply help us figure out where the issue lies, and determine how much interference your specific training environment can handle.
When you do eventually re-introduce Zwift, I suggest you follow these steps for running TrainerRoad and Zwift simultaneously.
Let me know how that goes! If you have any questions for me, please just shoot them this way!
