App running slow [Android]

Sorry to hear the Calendar is taking a long time to load – do you happen to have the TR Beta App installed already? If not, we’d recommend giving it a go to get updates that will improve app performance as soon as they’re released!

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Hey everyone! Hope your training has been going well. :slight_smile:

We wanted to check in and get a pulse on how app performance has been since we’ve been rolling out updates. Have things been improving?

Let us know if you have any input!

Mine seems to be working great today (android) after some recent strange issues with the menu hanging and having to restart the app. Agree with Chad that the very quick flash of “finishing install” at initial start up is strange, though not a functional problem.

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Agree, my tablet has been faster the last week or so. I used to put my shoes and hrm on while the calendar loaded, but now I can get the workout picked and opened without much delay.

I’ve had pretty good performance from the Android app across my devices. I have still had some crashes on the A7 which is frustrating but not consistent.

I’m currently using an iPhone SE 2020 with the plan that it could be my cycling phone as it has more reliable connection, however the TR app is super unreliable on it. I haven’t really been able to match or complete surveys at all. Admittedly, the phone hasn’t been as perfect in terms of app performance as I expected of Apple - it may be the device.

Been using the Beta app for a couple months now and seems fine :slight_smile:

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@Rickie, are you on the Beta app?

I’ve posted a couple of times out of frustration in the hope that things might improve.

The app has been slow and unresponsive for a very longtime now from my experience on iPhone.

It’s got to the stage that I’ve grown used to it now and expectations aren’t high anymore.

Sorry to hear that – we’ve been using this thread to monitor Android app slowness (I just edited the title to make that more clear).

Please reach out to support@trainerroad.com so we can diagnose what might be going on with the app on your iPhone.

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After going through a first round of accepting the latest update, closing and then starting again:

  • About 31 seconds, 35 seconds and 35 seconds again to launch TR to the main screen.

    • This shows a step backwards to my prior testing in the 25 second range previously. :frowning:
  • Then swapping from the default Career page to the Calendar page took over 7 seconds (confirmed 3x), with the same filler messaging shown during the initial load.

  • Swapping back to the Career page took an even longer 11-12 seconds (3x).

I’ll be honest, this feels like an unnecessarily long time for the main launch, but particularly for swapping between the pages shown above. I don’t tend to use this device and app since I prefer to use PC when I have the option. But there are plenty of times I need to use my phone and this performance stands out as much slower than any of the other apps I use regularly on this same device.

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I wanted to give another quick update on this – our engineers have continued to work on this project and we’ve got some potentially “groundbreaking” performance improvements on the way! :smiley:

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A couple of these speedy updates are now available on TR Beta! :sunglasses:

Thanks for the continued feedback on this – it’s helping us make an even better version of the Android app. :smiley:

Testing after a full uninstall & reinstall chasing a bug.

  • Time to full open of main Career page

    • 18 seconds average for three tests.
    • Very quick but may still be loading in the background because the access to swapping screens seems a bit laggy until a bit later.
  • Time to swap from Career to Calendar

    • 2 seconds for main swap, which shows current day and some portion of the future.
    • 30 seconds before the spinning wheel at the top stops. At this time, the greater calendar is present.
    • Much faster than before which is great. However, I think it would be great for the fastest access to start with the pending week starting with current day as well as the most recent 3-7 previous days. I like to review prior work and even add notes in some cases for the stuff I just did a day or two. As of now, it takes that full load to see that from what I can tell.
    • Essentially, my ideal load order would be today and then add the days immediately around the current day with maybe a week on either side as super quick access (14 day span centered on current day).

Overall this seems like the biggest improvement I have tracked. Thanks for the progress and continued effort :+1:

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My beta TR on Pixel4a, running Android 13 takes about 12 seconds from opening app to initial screen, but subsequent buttons appear more responsive. Used to take up to 10 seconds to go to the calendar, now it takes a few seconds

Other than that, I agree with @mcneese.chad about the calendar loading

Good progress!

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These updates are now available on the standard production app as of version 2023.41.3! :tada:

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Has anyone else had issues with the app running slow after this weeks (Jan 31 24) update? It took a couple minutes to load my workout and about a minute to check and update my adaptations after the workout

Hey there, @dendroica1,

I’ve let the team know about this, and we’re looking into it. Let me know if anything changes in the meantime.

Sorry for any trouble! :handshake:

App on my Android phone is Version: 2024.3.3.92354, is that version you are refereeing?

Hey @dendroica1,

We can’t seem to reproduce any issues on our end. I believe there is a newer version for Android (2024.4.2) than what you’re currently on (2024.4.1), so I’d recommend updating to that first.

How much available memory do you have on your device? Also, are you multitasking with any other apps when you’re running into issues?

If the issue persists, I’d also recommend clearing app data by uninstalling TR, power cycling your device, and then reinstalling it to see if that helps.

Let me know what you find! I’m sure we’ll get things running smoothly again. :selfie:

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@eddiegrinwald thanks for talking a look at it, when I opened the app today it had installed a update and it seemed to be running at the normal speed so hopefully it was just a one time thing.

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