Workout Creator on Ventura OS

I have not used Workout Creator since I moved onto a new MAC (2021 with M1). I downloaded the app and opened it, but was unable to enter any characters into the prompt fields for username and password. Should the app work on a MAC running the Ventura OS?

I have the same problem, and TR has given workarounds to make it work, but to no avail. They should fix the app instead of having the customer jump through hoops trying to force it to work. After all, we are paying for the service.

Have either of you contacted TR support directly via email?

Yes. Here is the history. My point is the app should be fixed and it shouldn’t be incumbent upon the user to fix a know problem.

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I’ve pretty much given up on using the WorkoutCreator on my new Mac. It works on my old Mac, so I can construct workouts there, at least until it dies completely.

Why doesn’t TR just fix the app instead of making the customer go through work-arounds?

On Wednesday, February 15, 2023 at 11:17:34 PM PST, Andani M. (TrainerRoad) support@trainerroad.zendesk.com wrote:

Please type your reply above this line

Your request (#256817) has been updated. Please reply to this email to submit a response.

Andani M. (TrainerRoad)

Feb 15, 2023, 11:17 PM PST

Hey Robert,

I haven’t heard from you in a while, and I wanted to check in. (: How are things going? Do you have any other questions for me?

Let me know.

Andani M.
Customer Support Expert

Adaptive Training — the right workout, every time. Learn more.

Andani M. (TrainerRoad)

Feb 12, 2023, 8:03 PM PST

Hey Robert,

I am sorry that you are still running into issues with Workout Creator :frowning:

Please try the following steps which are specific to Mac to resolve this issue:

  • Closeout of the Workout Creator if it’s already running.

  • Go to your Keychains and delete the internet password for api.trainerroad.com. It should show up like the screenshot below, and you can search for it using the box in the upper right.

  • Open up, the Workout Creator. If you get anything other than the Workout Creator Login Dialog (see screenshot below), try to click thru until you can log out of the Workout Creator.

  • Enter your credentials. If you get the system login with the option to save your password, then cancel it and try entering them in the Workout Creator login dialog box.

Please let me know how this goes, Robert!

Andani M.
Customer Support Expert

Adaptive Training — the right workout, every time. Learn more.

Robert Bynon

Feb 12, 2023, 6:17 PM PST

Okay. Getting frustrated here. Finally got the login to accept “e”. and I could login. But now I get an authentication box asking for name and password, and it accepts nothing (the box says "Please log in to area “TrainerRoad” on api.trainerroad.com).

On Sunday, February 12, 2023 at 03:23:02 AM PST, Andani M. (TrainerRoad) support@trainerroad.zendesk.com wrote:

Robert Bynon

Feb 12, 2023, 7:29 AM PST

No, still no luck with logging in on my new Macbook Air. The instructions you gave no seem to work for it and the new OS.

On Sunday, February 12, 2023 at 03:23:02 AM PST, Andani M. (TrainerRoad) support@trainerroad.zendesk.com wrote:

Andani M. (TrainerRoad)

Feb 12, 2023, 3:23 AM PST

Hey Robert,

I haven’t heard from you in a while, and I wanted to check in. (: How are things going? Do you have any other questions for me?

Let me know.

Andani M.
Customer Support Expert

Adaptive Training — the right workout, every time. Learn more.

Andani M. (TrainerRoad)

Feb 8, 2023, 11:05 PM PST

Hey Robert,

Thank you for getting back to me!

  • What happens when you try to make changes? Are the options different from our instructions? I’m just trying to get a better picture of what’s going on here.

Let me know!

Best,

Andani M.
Customer Support Expert

Adaptive Training — the right workout, every time. Learn more.

Robert Bynon

Feb 8, 2023, 12:32 PM PST

Hmm–with the Ventura OS, I can’t make the changes.

On Tuesday, February 7, 2023 at 08:45:06 PM PST, Andani M. (TrainerRoad) support@trainerroad.zendesk.com wrote:

Andani M. (TrainerRoad)

Feb 7, 2023, 8:45 PM PST

Hey Robert!

Thank you for reaching out to TrainerRoad Support!

We have experienced this issue where the key “e” activates an emoji keyboard, and sometimes the key “d” activates dictation.

That said, I have a solution I’d like you to try, and I think this should get things up and running correctly :slight_smile:

For the emoji issue

These steps have worked for other people and will hopefully work for you too:

  1. Click the Apple logo on the top right-hand corner and go to “System Preferences…”
  2. Go to keyboard
  3. Click the Shortcuts tab and go to App Shortcuts
  4. Click the ‘+’ sign and put WorkoutCreator as the application
  5. Under Menu Title, input Emoji & Symbols
  6. For Keyboard Shortcut, press Option + Command + e
  7. Click add
  8. Try typing e on WorkoutCreator, and it should work.

Please let me know how it goes!

Best,

Andani M.
Customer Support Expert

Adaptive Training — the right workout, every time. Learn more.

Robert Bynon

Feb 6, 2023, 4:34 PM PST

I have a new Mac. When I login to trainnerroad, I have no problem, but when using the same password on the workout creator, the letter “e” comes up with emojis! It only occurs on this app. Sure, I could change the password, but I’d rather not, for simplicity sake.

This email is a service from TrainerRoad. Delivered by Zendesk.

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This sounds like a pesky bug we’ve ran into with newer MacOS :frowning:

Can you try running through these steps that @rbynon mentioned:

  1. Click the Apple logo on the top left hand corner of the task bar and click System Preferences
  2. Click Keyboard
  3. Click Shortcuts (located at the top) and then App Shortcuts (located on the left)
  4. Click the ‘+’ sign then select WorkoutCreator as the application from the drop down menu
  5. In the Menu Title input box, enter Emoji & Symbols
    Note: Emoji & Symbols must be typed exactly for this to work, ampersand and all :slight_smile:
  6. For Keyboard Shortcut, press the Option + Command + e keys simultaneously
  7. Click add
  8. Try typing e on WorkoutCreator and it should work

This can also happen with the “d” key, opening dictation options. You’ll need to follow the same steps as above to fix the issue, but in step 5 enter Start Dictation… and in step 6 use Option + Command + d.

Let me know if you’re still running into this issue after these steps and we’ll be happy to take a deeper look with you.

It’s a balancing act with dedicating resources towards new feature development and when to pull resources to fix bugs like this. We’re always willing to reprioritize based on impact though!

Thanks for the workaround details. I will give it a try.

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Did anyone find success with disabling the e for emoji and d dictation? Running Ventura, I get to entering the word WorkoutCreator but it won’t let me type in the Menu Title input box or Keyboard Shortcut?