Wahoo Kickr Climb Issues

On my Second Kickr Climb Warranty Replacement so…
I was wondering if anyone else has had a similar experience with their Kickr Climb.

Recently it seems as if my climb shifted on its drive mechanism resulting in it no longer reaching the maximum incline (stopping short) and attempting to over-exceed the max decline. This is the second time that it has happened to me so I feel like it might be something with my setup.

Currently using Kickr w/ thru axle road bike on semi-dense foam flooring. I checked to make sure my kickr was level after the first one and before every ride lift the “front wheel” to make sure it is properly balanced.

Thanks

I’d start with confirming all the settings in the Wahoo app. Make sure you have wheel size, wheelbase and such all set properly.

IIRC, and for possible quick reference, the “Flat” position for the axle will be at the place along the slotted opening where you see the partial arc cut. If the “flat” position is there (verify by double-press on the center-lock button) should be around that point for a typical 700c setting.

Aside from that, how are you using it (manual, via TR BLE control, Zwift) that you are seeing lower than max height?

Does it look like it goes to the top when you run it up with manual control?

Before I sent it back I had verified everything w/ a very nice person from Wahoo over the phone. The flat position was coming up about 1.5cm below where it was supposed to be. When manually increasing gradient, it stopped that same 1.5cm below the top of the track and when manually decreasing, it wanted to continue beyond the end of the track.

That sounds like an issue worthy of Wahoo review if not replacement.

1 Like

Second time with this issue so I wanted to see if anyone else shared my luck

1 Like

Good morning, this morning my kickr climb slipped all the way to the bottom, with a noise that sounds like belts/gear slippage. it will not now move up at all.

Is there a way to replace the belt? or a fix? Has anyone else heard of this?
I have googled - but i do not see any mention of this happening elsewhere?
Cheers
Craig

Contact Wahoo. They will likely replace it for you. I’ve only seen one or two people rip one open. There is more to it than a typical trainer belt replacement.

Thanks, Wahoo has said contact Bike 24, feels like I am getting the run around to be honest, cant say I am happy with this. Also cant say I am very impressed with the product itself, not even 20 months old and only light/moderate usage, I would of expect a lot better for the $$$ you pay.

Lets see.

Craig

1 Like

Sadly, I think they made a critical design & part selection error and chose a belt that is not up to the task. They are possibly stuck with the inability to upgrade that belt without more significant impact on the other parts in the system.

It seems they have replaced every instance I’ve seen with the broken belt. My guess is that they do it because the realize their mistake and the associated anger from customers when it happens.

FWIW my 3rd/4th?? Ive lost count Climb unit has been holding up well (knock on wood). My guess is that like the Kickr 18 the product has undergone some small changes behind the scenes to improve the longevity and durability of the product but I could be wrong

1 Like