Update: iOS app connectivity issues (Resolved)

about the time when i posted… ill try again now!

So i’ve tried 2/3 logins between 14:00 and 14:05 BST (13:00 to 13:05 UTC) the problem still exists, as in black screen after the loading timer.

It sounds like uninstalling and reinstalling the TR app should get things working for you now.

It never hurts to power cycle your device between uninstalling and reinstalling for good measure. :+1:

Let me know what you find!! :crossed_fingers:

Still not working.

It feels like whatever has happened has made my older iPad obsolete for TR

How old is your iPad? OS 15.8.8 was a looooooong time ago.

It’s an Air 2 so quite old

But up until today worked flawlessly on TR, still works for everything else I need it to, so never thought about swapping it.

Need to consider options, because I don’t really want to shell out ££ on a replacement just so TR works

Do you have a computer or phone that you could log out of and back into the TR app with to push new logs over? I still can’t see any iPad logs.

Logged out / logged in on my phone just now

I’m another iPad Air 2 user experiencing the issue. iOS 15.8.8 which is the latest supported by the Air 2. When I deleted and reinstalled the app store gave the notice that it requires iOS 16.0 or later but it can download the latest compatible version. However doing so still ends up with the black screen.

I must have missed that pop-up.

But that’s good data to know.

Seems a shame that us old school iPad users are having issues though… Big up the iPad Air 2

Could you try the app again? It sounds like it should work for you now. :crossed_fingers:

Same here, Air 2 and hung (for the first time) today - also tried deleting/reinstalling but got the ios16 warning and option to load an old version of the app instead. That didn’t work either, so I eventually ran it on my phone instead.

Restarting the iPad had no effect.

A shame if the Air 2 is now obsolete as far as TR is concerned, but I’d rather know sooner rather than later if that’s the case - my aging eyes and the workout player on a phone screen is not an optimum combo!

I’m in the same boat, same hardware and iOS, i just downloaded the app again with a reboot between for good measure and I am still getting a black screen, after the loading circle…

been trying stuff for 2 days with no luck, really hope there is a fix for this…

Thanks TR

We’re working on a fix for the few remaining athletes who are affected.

@Flashpoint51 @Wilsot3, could you try restarting your app to see if things are working better now?

Hi @Eddie - still no good, I’m afraid.

I did discover, accidentally, that if I open the app in airplane mode, it shows me the next workout (only - nothing else) and allows me to load it. However, as soon as I turn wi-fi back on, it’s back to a blank screen.

Looks like it’s fixed for me now thanks to @eddie and the team!

I will this evening, looking forward to giving it a try. thx

Back here as well - thanks from me too @eddie & co

I can also confirm, Air 2 running 15.8.8 is working again.

Thank you!

Thanks to the TR team for the update! The iPad Air 2 is over 10 years old so it’s impressive that it’s still supported. I was going to use this as an excuse to buy a newer iPad.