TrainerRoad App Update Failure for MacBook

Hi Guys,

I have just updated my TrainerRoad app. It is requesting, in a loop, my keychain password. When I enter the password and click ‘Allow’, it simply refreshes the warning message. I am unable to use the app. The error reads:
"
TrainerRoad Helper (Renderer) wants to use your
confidential information stored in
“Trainerroad_App” in your keychain.
To allow this, enter the “login” key chain password.
"
I just wanted to warn any fellow Mac users of the issue before you install the update. Hopefully it’s just my computer. I’ve logged a call.

Cheers

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I had to click always allow and it went away

2 Likes

Sorry for the trouble! Make sure you enter their system password (not TR password) in the keychain prompt and select “Always Allow” (image of the prompt is below). You may need to enter their password up to 5 times before it goes away.

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I had the same experience. What I found is that the app asked the same question about 7-8 times. After entering the password several times it then proceeded normally.

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Hi Ivy, thank you so much, this worked perfectly. I’ll see if I can close the ticket I raised on the website. Thanks again :slight_smile:

1 Like

Thanks mate, it must have been about my 7th try when I did it. I think I might have been clicking just ‘Allow’ as well instead of ‘Always Allow’. Excited to check out the new features!

I had the same issue. I deleted the app and all entries in keychain, then reinstalled and it let me login.