Trainer Road iPhone app

Equipment
21

Same issue here.

22

I can’t figure out a specific sequence of actions that trigger the behavior

  • I opened the app this morning and it popped right open.
  • Closed it then reopened. It popped right up. Closed again.
  • tried to open again. Loading message then blank. Repeated that a couple times with same behavior
  • Waited a bit and reopened fine

There’s no specific pattern to it that I can tell.

23

We’re working on a fix for this. Hang in there!

24

Thanks. It’s not causing me any significant grief.

25

in addition to difficulties to load the app, I have also noticed while doing the workout no sound notification while switched on another app, but sound would play once we switch back to TR App.

I use airpods, not sure if that makes a difference, I haven’t tried to reproduce without it, but it was working well before, meaning I could browse another app and still hear TR sounds notifying a step change

26

Hey everyone!!! We’ve found a potential fix for the loading issue. Please update to the latest version and let us know if you’re still seeing it:

  • TR Production: 2026.17.0
  • TR Beta: 2026.18.0

Thanks for your patience!

27

Hey @TheGuil — thanks for flagging the audio issue! Yep, we’re aware of the sound notifications not playing while the app is backgrounded, and the team is actively working on it.

We’ll follow up here once we have a fix to test. Appreciate you reporting it!

28

Yes, still happening.

29

No change for me. I did a fresh install.

In case it helps the side menu is accessible and works for devices and account but blank screen for the top 5 (Career to Training Plans)

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SeanHurley 30

Hey all. Apologies and thanks for the patience. Our engineers are working on this right now.

1 Like
SeanHurley 31

We believe this issue is now resolved.

1 Like
32

I’ve been having problems opening the app for a few days now, ongoing as of right now.

Gets stuck on ‘loading’ or resolves eventually to a blank black screen. I can swipe the black screen and get the menu.

  • Latest download from the App Store,
  • iPhone 16 pro,
  • iOS 26.4.2
33

Definitely not resolved. I believe it is better than it was but it still happening a lot.

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34

Still having the issue this morning. App loaded on iPad and iPhone before workout. Completed workout using iPad, rated workout, chose “Got It” and then the app got stuck loading and went blank. Tried to open app on iPhone and it got stuck loading. Restarted both devices and was able to load the app on both.

35

I have the same. Phone restart fixed it

SeanHurley 36

We’re looking into a few remaining reports of this right now.

2 Likes
37

Still unresolved here too

38

Unresolved for me too just now in Australia

39

Still unresolved for me. Tried restarting phone and fresh install.

40

Same thing for me. It just says loading and then black screen on iPhone app.

On Desktop app (Mac) after a workout, it doesn’t “complete” either. I don’t get the post workout survey and then it only shows me the next workout; doesn’t open calendar or another menu options.