TR will not let me manually change FTP

I had knee surgery and want to reduce my FTP to put my fav workouts back on the menu. I don’t want to test, I know exactly what I want to do. But the app or website both will not accept my changes. I go to “account” and edit FTP and weight (yes, I have also gained weight), TR prompts me to confirm I want to change these settings, I click OK. But when I go to any workout it still shows my old FTP. Then if I go back to the exact account area where I made the changes, that has also reverted back to the old numbers. I am stubborn and have done this about six times, no joy. What the heck?

Best to reach out to support@trainerroad.com for this issue! I’ve not manually adjusted my FTP in some time, but it worked as expected last time i tried.

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Just a guess…maybe a format issue with using comma or point in the weight number…you might try using a rounded number without comma or point (or use the other dividing symbol).

Hey @raylo :slight_smile:

It looks like you’ve received an answer from our Support team already, but I’ll post it here just in case:

After taking a closer look at your account, I noticed your date of birth is set to 01/01/3000. Since this date of birth is invalid, this is the reason your FTP and weight are not updating.

Once you set your date of birth to a valid birth date, it should allow you to manually update your FTP and weight.

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