Conctact firstname.lastname@example.org to let them know.
I believe we’ve seen similar issue before, and it may just take a manual correction for now.
Sometimes the app doesn’t get the memo that your FTP has changed. Check the FTP setting in the app.
Yeah, it is changed on the app also.
I’ve had to manually change it, more than once.
Well if it is correct in the app you use to control the trainer, best to contact support.