TR has doesn't detect my HRM strap

Equipment
1

My Garmin Edge 520 picks up the heart rate monitor strap, but TR on my laptop does not.

TR has no problem detecting my Stages PM.

Any advice/input?

2

What connection type is being used between 520 and HRM (ANT+ or Bluetooth)? How are you trying to connect to laptop?

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3

blue tooth

the stages PM is also bluetooth

4

Bluetooth only allows connection between one pair of devices:

  • Make certain that you are not pairing the HRM to any other device other than the one you want TrainerRoad to read.
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5

What HRM strap are you using?
I’m pretty sure both of mine don’t work without an ant+ dongle. I don’t think they work with native Bluetooth on the laptop as they only transmit ANT+?

It could just be that your HRM strap is an older model with ANT+ only. In this case you can use an ANT+ dongle on your laptop at the same time as the native Bluetooth for your other devices, or buy a newer ‘dual’ type of HRM.

6

I had this problem using TR on my laptop with a Wahoo Tickr. Had no problem connecting TR with Kickr or cadence sensors. And had no problem connecting the Tickr to TR on iPhone. I ended up using TR with iPhone. Tickr works with new laptop, so I have no idea what the problem was with old laptop.