I’ve done all the ride sync authority stuff but can’t get Strava to sync to TR of versa vice. Any ideas 
Have you contacted TR support?
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No not yet. I will give them a nudge. Cheers buddy 
Same boat. Ride from last Thurs had only data, no image. Today’s ride has an image loaded. Strava support told me that TR did not push any media for last week’s ride. Glitch in the matrix I guess.
I am having same issue over last week
My syncing is still weird. Nothing auto syncs, either runs or non TR rides from Strava onto my TR calendar and although TR rides seem to show on Strava when I sign in via web no TR rides show on the iOS app. Weird.
I’ve done all the ride sync authority and the early adoption stuff and disconnected and reconnected several times to try to kick it into action. All to no avail.
It appears that strava image syncing is not working for me again. The ride syncs fine, but not the image. Anyone else having this issue?
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It seems a few folk are Missing TR images on Strava - TrainerRoad Software - TrainerRoad . I’ve not done my scheduled workout though 
+1 here for a ride this morning that synced to Strava but without the image.
No amount of re-clicking on ‘Re-sync Ride’ seems to make a difference.
I had it happen a few rides ago (so I took a pic and manually updated) but it worked in between.
Hey, all!
Just dropping @SarahLaverty’s troubleshooting steps for this [here] as well.
If those still don’t work, please let us know.
Hey everyone!
Update: There was a Strava outage from ~1pm pacific Monday to ~7am pacific yesterday that resulted in rides not syncing. Any athletes that completed rides during this time would’ve seen their TR workout sync to strava without the ride image.
We’re working on a way to resend the images for affected workouts, but in the meantime, you can apply the fix by following those same steps as advised above:
- Login to Strava and find one of your workouts that do not have the workout graph image.
- Delete the workout in Strava.
- Then find that completed workout in TrainerRoad from your Calendar.
- Scroll down to the bottom of the page and re-sync the workout to Strava using the Ride Sync button as shown below.
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Something is off with Strava again. I did a workout this evening and it’s not syncing while all of my workouts including last night’s one were syncing fine.
Hey @Sirbikealot! Looking at the Strava incident history, there was a scheduled maintenance near the time of your ride last night.
Did you give those re-sync steps a shot to get your workout through?
If you go through those and still need a hand, let me know!
Edit: any rides during that Strava maintenance time should have been queued for re-sync! yay!
thanks @IvyAudrain . Looks like Strava retrieved it on their own since this morning my yesterday’s workout showed up in Strava on its own.
Update for both the prior Strava outage that impacted images, and for last night’s scheduled maintenance:
We reprocessed rides and pushed over new images to Strava for rides impacted by their outage earlier in the week. These rides should have images now, and any workouts impacted by Strava maintenance should be re-synced as well!
Let me know if any issues persist.
hi @IvyAudrain
I did a workout (Buttertubs) yesterday (Wed 11 Jan) and the ride failed to sync to Strava, I tried clicking on the sync ride option as illustrated above and it went to a Zwift ride I did at the same time, I have deleted the Zwift ride, but TR workout is still not showing. (I had TR control my trainer and did the workout and had Zwift just reading the power from my trainer).
Thanks in advance.
Malcolm
Disconnected TR from Strava, reconnected and now seems to be working ok.
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Hey, Malcolm! Sorry I didn’t see your response before the weekend.
I didn’t see any new reports of Strava outages over the weekend so not sure what the source of that was? A re-sync is a great first-step in troubleshooting with Strava, good on you for giving that a shot!
Let me know if any new issues arise. 
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