PC TR app data frozen

Was using the PC TR app today and about 23 minutes in, my data (power, cadence, hr) all got stuck at the same value. https://www.trainerroad.com/career/rbonick/rides/63389291

Pausing / resuming the workout didn’t fix the issue, but I closed the app out, restarted it, saw there was an update, and then restarted for the update, and didn’t have any more issues.

Related, is there a way to pick up a half-finished interview that you’ve marked as completed? I ended up having to start a second instance of my workout and jump to where I was.

If you open the saved partial workout in the TR app, you can click the three-dot menu (…) which will give you the option to resume the workout.

I’m really sorry to hear about your data freezing. If you continue to experience issues like that, please reach out to our Support Team at support@trainerroad.com. They will be happy to help you find the root of the problem :slight_smile:

2 Likes

I had the same issue today on the mac app

Thanks for letting us know! Go ahead and shoot our Support Team an email and so that we can take a closer look :+1:.

A friend of mine (mbolellie) had the same issue yesterday, after 22 minutes in a ramp test, using the laptop app
Is there any solution to this issue?

Did you get a clunk through the pedals just before it locked into a level ? I had the same issue three times, first of support response Generic “sort your interferance out”, second was “yes it knows fine with everything else, but you have inteferance with your setup”, which doesn’t explain why it got stuck at a level, and still said it was in erg

My trainer setup, hasn’t changed for at least 2 years, been in the same location, doesn’t get moved and is at the edge of my propery, never had a issue before

I experienced the same issue today. Around 10 minutes in Dans the power, heart rate, and cadence froze. A restart of the workout didn’t fix the issue. A restart of the program did. Using the windows client.

Here is a screenshot of the workout

And here a zoom in at the relevant part

I haven’t changed anything about my setup. It’s also the first time this has happened in 333 rides. I know right 333 and then this.

@Bryce would you be so kind and forward this to the team? Cheers!

The best way to report these types of isues is by sending an email directly to our Support Team at support@trainerroad.com. They can take a look at the log files and determine the exact cause of this issue for you :+1:.

1 Like