Madone SLR seatpost / ISOspeed HELP

I may or may not have a deposit on a Emonda SL6 Pro Disc w/ Ultegra mechanical Cannot confirm or deny. :stuck_out_tongue_winking_eye:

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After the Roubaix photos of Chloe Hosking’s new Domane it will be interesting to see what happens with Madone/Domane’s top tube ISOspeed. On that bike it appears they removed the adjustment - not clear if that would help with the bolt issue or was done to reduce weight.

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I came across this review yesterday:

This bit is interesting:
image

I don’t know, mine was produced a few months before May 2021 so the story given by Trek to the reviewer doesn’t seem to add up.

It would make more sense if that erroneous ā€œforā€ was meant to be read as ā€œbeforeā€ rather than ā€œfromā€.

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Yes! You’re right, I missed it completely. Makes way more sense now.

Thanks for this. Good to know and get confirmation of the known issue. Still no timeline for a replacement frame and seems like they have no idea. Although the Trek warranty is good, starting to regret going with the Madone now.

I am 6’2" just over 200 lbs and had purchased a 2019 Madone in March of 2020. In the first year and a half of ownership I had replaced 4 IsoSpeed bolts and the cover three times. I just received a 2022 Madone SLR frame and within 250 miles the same problem has arisen. Trek has treated me well as a customer however, the shops feel slighted by Trek as they’re not compensated for the labor to swap over parts. Thus, my two LBS refuse to swap my components to another new Madone frame. It’s sad that such a comfortable, good looking bike cannot be used by people who are over 175 lbs. I ride quite often and do know of many others who have had this exact same issue. The 2018 and prior Madone had actual bearings in the frame and starting in 2019 they got rid of that design and now it is just a bolt through the carbon. I really hope those responsible for switching this design over get reprimanded. The fact that Trek has had 4 frame years to address this issue and has not is worrying. I would not be surprised if people have taken legal action and / or a class action lawsuit.

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That is pretty standard…it is the consumer’s responsibility to pay for the component swap usually.

You see the new 2023 Madone?

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I did see that yesterday! I have a feeling though it will be a little bit of time before available to the public. However, this looks like a step in the right direction.

I know this is an older post, but just for consistency - I’m 5’9 160, strong but not big and I have the same issue now. My bike is 1 52 frame, thought maybe that might be an issue. But my sense is it’s a design flaw and the hole for the bolt can be drilled in wrong much like a bottom bracket. That’s why some replacement frames work and other don’t, If that hole isn’t precise it will never work.

Hi all - the attached is the Retailer Bulletin about this issue, taken from the Madone Owners Facebook group. Note it specifically mentions Loctite 263 or 2701 (high strength).

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Thanks Fobundy that’s a great help.

I’ve got the same issue with a SLR purchased 2 months ago. I bough the bike online as my local dealer didn’t have It on stock. This morning I phoned my local Trek dealer about the issue and the tech asked where I bought the bike. When I told him he said that was the issue, online retailers aren’t building the bikes correctly causing issues and that I could pop it in store and for Ā£50 they will grease all the parts that cause the bike to creak. He said it’s a common issue.

Not being quite satisfied as I could grease a bike myself easily I googled and found this thread. I think I’ll phone back the dealer and ask about the service bulletin.

In the mean time I’ve tighter the pivot bolt (I don’t have loctite to hand) and test ride the bike, no noise.

One thing that is playing on my mind, the noise only happens when I pedal seated. Surely this means the iso-speed is moving in this situation and sapping the few watts from each pedal stroke?

Don’t think anyone has replied to this - it’s not creaking that’s the issue, it’s considerable lateral movement of the entire seatpost, And yeah I guess the Isospeed could absorb a few watts depending on technique.

Just to add to this topic: I have a Madone slr7 I bought new in Jan’22 (so I’m assuming it’s a 2021).
The isospeed sway and creaking started after about 500km.
Contacted the bike shop in Mtl (won’t name but will if asked to) with the service bulletin.
They changed the isospeed washers and all.
Problem came back quickly after (had to tighten the bolt 2-3 times per 60km ride), plus, the seat mast isn’t centered relative to the frame anymore (so I’m more to the left of the bike when I pedal, my right tigh often brushing the seat-stays) and the dust cover doesn’t clip in anymore.
Contacted the shop again and was told that ā€œit is what it isā€, which really didn’t sit well with me.
Raised a bit of a stink (I’m canadian so that means I stayed calm and polite but was firm… ey) and insisted that they contacted Trek again as I wasn’t about to accept these problems as ā€œnormalā€ on a 12k$ (CND$) bike.
Trek ended-up saying they’d replace the whole seat-mast first and then might warranty the frame if that doesn’t fix it.
Trek’s service I’m ok with but I do have a bit of a problem with the shop since I have to get firm/insitant with them in order to get them to contact Trek and do the warranty work.
I’ll also say that every visit to their shop is a 1200km round-trip for me so that’s another irritant.
Will post with more details as the situation progresses or is resolved.
edit: messed-up the years

Update: they replaced my seat-mast.
Good news: I’m not off-center anymore. Turns out I was right: there were washers missing the first time around and now they’re present. Felt weird at firts (rode over 1300km off-center) but now it’s definitely more comfortable. The dust-cap also stays in place now that the seat-post is centered.

Bad news: after two rides the system was loose again. I retightened everything and added some blue loctite. Also contacted the shop again. Hoping to hear soon from Trek. Looks like, if their word’s good, I’ll be looking at a replacement frame.

To be continued…

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Thought I’d give you guys a quick update.
Trek’s service has been awful. After confirmation that the replacement seat-mast didn’t fix the problem they went completely silent for over 2 months. After contacting the shop 3 times (they weren’t great at replying to me either btw) they finally reached out a couple times to Trek again and, after a while, I had an answer.

Trek’s offered me two options:
1- Get a replacement of the exact same gen6 frame
2- get a replacement gen7 frame.

The ā€œcatchā€ with option #2 (gen7) is that some parts (mostly the cockpit and spacers) aren’t compatible from my gen6 to the new gen7 frame so I’ll have to pay for the parts. They’re offering me 25% off so there’s that.

Since the isospeed system (for me) has been such a pain in the arse (both figuratively and litterally) and service has been so slow and, well, suboptimal, I’ve decided to opt for the Gen7 in order to steer away from the isospeed decoupler system and ensure not potentially having these problems in the future.

Waiting for the frame to come. Will report on how things develop from here.

2023-10-27 UPDATE

Can’t post more than 3 consecutive replies so here we are:

So, one last update for my case.
In the end, Trek ended-up covering the cost of the non-compatible parts for the Gen7 so the whole frame-swap was without charge to me, which was damn cool of them.

Didn’t take too long for the frame to come but there were some spacers missing, which delayed the process by two weeks after I dropped the bike off at the shop. I definitely want to lower the cockpit once I’m comfortable enough but the missing spacers meant that I would’ve to drop the cockpit by more than 1.5 cm which was too much for me to get used to at the same time as a new cockpit (narrower and flared) so it was a no-go all at once.

I’m stoked on the new bike and extremely relieved that my isospeed problems are over. It must have been quite frustrating to go through this a few years ago and have no other choice than to get the same frame one more time and hope that the problems don’t occur again (which, by reading around, seemed to have re-occured quite frequently for many riders).

All in all, it was long and frustrating but at least it’s over. I have a few accessories that won’t fit the new frame/cockpit (the Garmin mount being the most expensive to replace as, as far as I know, only k-edge makes one for the Gen7 and they’re pricey, even Trek didn’t include one with the frame) but that’s it.

Wishing all the other Madone Gen6 users with isospeed troubles the same resolution as me (but maybe faster).

Cheers!

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THanks for sharing. Have been dealing with same problem now for a while and the shop finally agreed to make a warranty claim. Lets see if I get similar offer. Tired of this recurring issue…

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Good looking rig.

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I know what you mean. Best of luck. From my experience, there comes a point where you have to be firm with the shop and follow-up closely.
I wonder what the numbers are for this problem during the lifecycle of the gen6 madone. It must be quite high. Quite a design failure I’m sure if you compare to any other aero bike model without that system…