Light & Motion Seca Comp 1500 is "frozen"

Equipment
1

Hey guys,

I have a pretty new Seca Comp 1500 that’s stuck in limbo. It won’t come out of travel lockout, can’t be turned on, can’t be turned off. The power light is illuminated green.

I’ve tried pressing the power button and the other button for 4 seconds per instructions, but nothing changes.

Anyone else? I googled the hell out of this and found nothing helpful.

Thanks. Shot in the dark I know

2

I see a chat icon in the bottom right of their site to ask support questions https://lightandmotion.com/

3

Yeah thanks will hit it when they’re back. Weekend and all