UPDATE from the OP: TR tech support reached out to me and gave the instructions to roll back the KICKR firmware so that it works again. I don’t know why the Wahoo CSR said rolling back firmware was not possible on the KICKR; it really makes me question their customer support going forward. But kudos to TR’s support team.
Anyway - back to training!
Hoping to get some insight from the rest of the TR universe.
I’ve had a KICKR18 since the pandemic started, but recently has been giving me some weird behavior after I updated the firmware. Since then, any attempt at spindowns in TR give me a black screen with no speed. I did bring this to the attention of Wahoo and the had me do some workouts/testing that showed weird speed readings and temperatures that were occurring (-500 degrees F being reported), their advanced spindown would auto-complete without pedaling. I got an email back saying it’s signal interference - not sure how that’s possible given no changes in the setup, no new routers, cell phones, etc. in the house AND my wife’s KICKR Core right next to it runs fine without the update. I feel like they basically told me to pound sand (rant over).
Has anyone else seen anything along these lines about no speed during sp[indown? Luckily I use a Quarq for power - but I’m concerned that power matching will be inaccurate for training. Or since I’m running Quarq it doesn’t make a difference and I’m should just let it go.