Issue with app not recognizing login info

TrainerRoad Software
41

Same, and the toddler is napping already, its a ticking timebomb!

3 Likes
42

All I use anymore. I love it actually.

2 Likes
43

So I guess today’s lesson: mix nutrition after getting the workout going. :upside_down_face:

3 Likes
44

Have a 2.5 hour endurance ride tomorrow. Not sure If I am happy or sad its gone down… lol

2 Likes
45

Lost a workout and was logged out on both the PC app and iOS app.

1 Like
46

Same here. Except, I’m on a Huawei mobile, using Android.

1 Like
47

Website isn’t working too well either. Hoping I can my workout to push to my wahoo that way!

1 Like
48

Same issue. Just finished Gibbs+1 and noticed that nothing was loading or saving :man_facepalming:t2:.

1 Like
49

So I’m about 2/3 through getting it to work on my phone. The power numbers aren’t updating but the resistance in my legs seems to be close. If you’re committed to riding tonight, give it a shot

50

Mine still won’t even log in. :man_shrugging:t2:

1 Like
51

2 hours into the issue and not a peep from @trainerroad which is mildly frustrating. Just say “we know, we’re sorry, we’re on it.” :man_facepalming:t2:

52

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10 Likes
53

They might not know. It is Friday night. Who knows what is wrong. I understand its frustrating. I was going to ride another hour tonight. I have a free trial of zwift I am playing with so I could ride if I really wanted to. I could also use my woosh or I could even put a workout on my garmin head unit. I decided to watch some tv and type here instead.

1 Like
54

I don’t have a fat bike, and I have sleeping children. So…

1 Like
55

It’s 9PM and 28 degrees outside…
No thanks!

I did burn up a few of my free Zwift kilometers though. Just enough to feel like I accomplished something.

2 Likes
56

Does anyone know if there is a folder with the workout queued to sync after its complete? Finished ride and i’m hoping its saved somewhere is a sync folder so it uploads once they fix the issue.

57

Having the same problem, iPhone . Unexpected error, also Strava had a big ques on it’s servers.

58

I can confirm they are aware of/working on the issue. It’s a Friday night outage so even the best company can be caught back footed. Considering they are a smaller company all the employees they can scrounge up at 6pm Friday evening are probably dedicated to fixing the issue as opposed to any customer interaction. It’s unfortunate but they have my empathy.

4 Likes
59

I have been having this “unexpected error” on iphone for a week so far. it comes and goes so was not a big issue. Today though it is more persistent. No luck logging in.
I did cut them a ticket when I first seen it. They said to uninstall/install app and power off/on the phone. I did both but still same issue.

60

I completely agree with you. I thought I choose my words carefully by saying mildly frustrated… It is mildly frustrating, but I still understand your point and I get where they are coming from.

1 Like