The AI should have seen this coming and adapted before it crashed.
Sorry guys, I was doing an FTP test, mustâve overcooked the AI bots 
Apologies for the lack of communication. There is an issue and we have been actively working to resolve it. We are receiving completed rides but we have turned off our backend processing while we work on the issue. All rides will be processed once the issue has been resolved.
We are deploying a small change which will allow you to login, and stay logged into the Apps.
We currently do not have an ETA on a complete resolution.
Thank you for your work and reply. Despite my frustration, I love the product and appreciate your help tonight Iâm getting us back in the saddle. Pun very much intended.
We all know the only right thing for for Trainerroad to do is give us credit for a breakthrough workout and give us all an automatic 10% increase in AI FTP. I would also accept @Jonathan handing me off a âcoldâ Maurten hydration pack at Leadville.
Finally able to log back in but now the workout I just finished is completely missing.
Yup, someone on the TR team said it wonât be processed until they resolve the issue.
Thank you for the update and everything you and your team does. You have my fullest sympathies for the Friday night code fix. 
Hereâs what we think is going on.
Our transaction log in our Azure database is full and not letting us write to our database.
We arenât able to clear this ourselves so weâre waiting for Microsoft to answer our ticket and clear it for us.
Right now weâre trying to deploy a change to let everyone log in. Youâll still be able to do rides and they will sync once everything is fixed.
We have a 1 hour SLA between Microsoft and ourselves for these types of outages. I believe weâre about 90 minutes over and I think (hope) that our engineers are now talking with them to get it fixed.
Sorry everyone!! Weâre not sure what caused this but weâll look into it so it doesnât happen again.
Thank you Nate, Iâm still unable to login, but it sounds like whatever youâre saying your amending may not be fully done yet?
You should now be able to log into the app. Rides wonât sync and process yet, but you should be able to train and your ride will be recorded.
Try now. Just went up
TBH this kind of a response on a Friday night is better than I would expect from 99% of any other service I use. Thanks TrainerRoad, keep up the great work!
hmm, you might just have the wrong password. I believe the error you would see is âunexpected errorâ if it was the issue we just had.
Anyone else able to login?
I can log in, but it looks like my workout is gone. I tried refreshing on my phone app and it shows the scheduled ride, but as not complete. On my tablet where the workout was completed, it shows as not having anything scheduled for today. Both devices are Android.
iOS types it for me. I can try resetting it, but that gave an error also.
Able to log in now. My completed ride from earlier today is not showing but you went over that already.
I can log in on windows and android now.
Thank you!