InRide Wahoo paired but no cadence/speed

Hi,
I am running a first gen InRide Wahoo on a road machine. Until last winter it worked just fine, but now I find that cadence and speed readings are not working (Watts are displayed, when pedalling). Both the inride sensor and the HRM are properly paired in the Trainerroad app and not through the iOS settings. What has changed?

BTW, batteries are brand new and I have done a hard reset. No success.
Any ideas? thank you.

Sorry for the late reply, I have been traveling for the past week. I would recommend reaching out to our Support Team to troubleshoot this issue since they have the expertise and know-how to tackle this issue. You can reach them at support@trainerroad.com.

We often have issues with the first generation of inRide. In fact, for a period of time, Kinetic offered free upgrades to the inRide 2 since the issues were so widespread. Iā€™m not sure if this program is still in place, but it could be worth looking into :ok_hand:.

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