Has TR stopped accepting non-US credit cards?

TrainerRoad Software
1

Hi,

I was going to reactivate my account today but am greeted with “TrainerRoad can’t process this credit card. Please try Paypal or another credit card.” This is the same card that I have always used for my subscription, direct on the website. Has something changed recently to stop non US cards from being used for payments? Due to exchange rate fees I don’t want to use another card as this one is fee free.

Thanks.

2

To update this, I think there is a problem TR side as it now gets to the approval section, I approve in the app and then it displays:

“There was a problem processing your credit card, please double check your data and try again. If you continue to receive this error, please try another credit card.”

I now have 4 pending transactions from 2 attempts.

3

I suggest emailing support@trainerroad.com for help.
It is usually faster than the forum for this type of issue.

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4

I’ll DM you about it :slight_smile:

But like @mcneese.chad said, for these type of things is always best to contact Support.

2 Likes