Hi all,
I am hoping someone has an easy fix for this. I have just signed up for TR and used Apple to activate the subscription - the subscription is active on my Apple ID with auto renewal date as 30 April. Yet when I login to TR is says my profile is inactive and I need to renew subscription…
Is there an easy fix for this or am I going to just have to go through support as I’m assuming it’s a glitch?
Regards,
Jordan
Email support@trainerroad.com for fastest and most direct help with issues like this.
Hey @Jphillips29,
It looks like this is a bug of sorts that the team is currently looking into. 
I see that Reynaldo has taken on your support ticket, so you’re in good hands!
I’d expect another response from us at some point today.
Sorry for any trouble!
We’ve got a fix out for this now @Jphillips29 
You should be good to go, but just shout if you have any issues.
Happy riding!
All, I have the same problem… can anyone help please.
You need to contact TR support. This is not something the community can help you with
Hey!
It doesn’t look like you’ve reached out to support yet, and I see that you were able to get a TR workout in on Sunday.
Are things working out now?
Let me know either way! 
All works well.
Thx
Also in case I would like to pay directly via credit card instead Apple account… can you please advise me how to do it…
Ewa
Hey Ewa,
Yeah, no problem!
Once your Apple subscription expires we can switch you over to our own payment platform where you’ll be able to manage your subscription through your TR account on the web.
It looks like you may have just renewed this week, so we’ll have to wait until next month to switch you over. Just make sure to turn auto-renew off so that we can take care of it then! 
Let me know if this works for you and if you have any questions moving forward. 
Ok, so are you going to send me a link to enter my credit card details… or how does it work?
Once you let your subscription through Apple expire we can allow you to use our payment platform which allows you to enter your CC info in the “Account Information” section of the “Account” tab of your online TR account as shown below.
You won’t be able to add anything in here until your Apple subscription expires and we switch you over though, so hang tight and reach out when that happens!
