Garmin Fenix 6 virtual run not pairing

I just purchased a garmin fenix 6 and am using the virtual run feature to broadcast heart rate in Bluetooth to the trainer road app on my iPad. The TR app says it’s connected and shows a heart rate while doing a work out although the fenix 6 watch just displays ready to pair. As a result the fenix is sampling and transmitting a low heart rate to trainer road.
Oddly enough it pairs correctly when using Zwift on the same IPad. I installed Zwift just to troubleshoot this issue and it pairs fine and displays heart rate correctly.

Hey Ryan!

I’d recommend reaching out to our Support Team to troubleshoot this issue. You can just shoot us an email at and we will get back to you as quickly as we can :+1:.