Hi all,
I signed up for the “early access” and enabled FTP detection.
So I had a FTP test scheduled today and pressed the “use FTP detection” button, on the carrier page.
It says it will take a minute and I press “Got it!”.
It’s been 30 minutes and I’ve gotten no update. Does it take this long? Or am I doing something wrong?
Thanks all!
Oh right. Sent them an email.
Thanks!
Have you closed the app or navigated away, then come back to"Career"? Click on use FTP Detection again
Yes, I closed and opened it and clicked it again. No change. so tried phone app a while later, no go 
Problem fixed by customer service, yay!
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They’re the best! 
Glad you’re all sorted. Make sure to provide feedback or check in with support if you think anything is amiss. Cheers!
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Oh no, I lost the email so I don’t know who helped.
Whoever it was, THANK YOU!