I recently purchased a Power2Max NG Eco for my Canyon Neuron. I’ve ridden three times since installing the PM and I experienced significant drop outs on two of the three rides (ride #2 and #3). I run a Garmin 820 head unit and a garmin heart rate monitor. I calibrate it each time, and it connects without any issues but then randomly drops out in the ride. It will reconnect randomly throughout the ride. During the last right it dropped out half way through and then stayed disconnected. Once I was complete my ride, I tried to reconnect it and it did. So it seems very random to me. I’ve started the customer service query, but I am awaiting a response so I figured I’d see what you guys know.
For context, I have Favero Assioma Duos on my road bike. I run the same head unit, heart rate monitor, and also use a speed sensor and I’ve never had problems with drop outs for the two years I’ve had the Duos.
Any thoughts on what is causing the drop outs? Could it be interference from the heart rate monitor? Has anyone switched to a wahoo or different sensor and reduced drop out?
Thanks for the help in advance.