I’ve been using TR for over 6+yrs and this latest…greatest upgrade has been useless.
App and workout slow to load.
AI FTP dropped 50w but can easily do 2x20 at 25w above the “predicted ftp”. So Yah I’m basically doing 2x20’at 130% of what it thinks my FTP is. Then once completed it tells me that my FTP will be lower yet in 14days.
Some sprint workouts do not have survey and it won’t even pop up. Those same workouts don’t contribute to any levels - they show zero adaptation even when I’m doing the correct workout.
I email customer support and don’t hear back for over a week. So I open another ticket about the same issue as the workouts keep repeating every week. Their reply was; yah we know this is a known issue we’ll add it to our next agenda. So essentially no fix in the meantime.
Why am I paying full price for a product that “kind of works” “sometimes” and consistently screws things up?
Such a shame - definitely cancelling my subscription.
I went into the usual spot to pick a workout from the list. The same way I have for 14 years. I picked a workout and scheduled it. I’m now guessing there is some “feature” I wandered into that lets me pick magical workouts in a scenario where I want what I literally just picked…..to be immediately ignored?
TR is a software product (who knew?) which like all software means it’s constantly evolving. In terms of the UI & UX, the current release is NOT radically different to the prior release, and for most use-cases it can be operated akin to the old system if a little time is taken to learn and implement just a few simple things…
I’m still surprised at the number of users who take time to post flouncy and emotional complaints rather than simply spending a similar amount of time just learning few simple things - using either the many forum posters willing to help or the excellent TR support.
I get that people can get het up a bit when frustrated with software which “isn’t cooperating” with them how they’d like it to or were used to, but in hindsight and on reflection these emotional reactions are out of all proportion to the usually trivial problems that people are seeking to overcome.
Suggestion to any frustrated user: do yourself and everyone else here a favour by calmly reaching out for help, in as unemotional manner as you can muster , rather than steaming angrily off into the sunset over what is usually some very minor hurdle you need a little initial assistance with, or a temporary bug that TR can often quickly address. You’re welcome!
I’m a very technical person. I tried twice and couldn’t wrap my head around the XERT UI and what that weird meter thing meant. Last time was 3 years ago so maybe it’s gotten better. The TR UI is way, way easier to understand. It’s mainly trying to figure out the decisions / predictions of the AI and disagreement with the assessed FTP that trips people up.
I don’t think the products really compare from a usability standpoint.
I recall a time, post-failed ramp test, standing in my back garden holding aloft my bike, speed / cadence sensor and dumb trainer still attached, yet somehow finding the civility to not throw it over the fence into my elderly neighbour’s greenhouse. Roaring in impotent frustration.
Over 20 years of working in the project space, mix of technology and process change (or “transformations” if you want to make it sound grander). Most people are terrible at change. Really, really terrible. I have learnt to never underestimate just how long it can take to get people to adopt new tools and ways of working, how much resistance you’ll meet along the way, how many crappy compromises you have to make to get them to even start the journey (“yes, you will still be able to export your data to Excel, manipulate it outside the system, email it to people, produce manual reports which are out of date before you’ve even finished making them, and then copy and paste your updates back into the tool that we just spent a year and a ton of money implementing to do that all of that for you so you don’t have to”).
None of this is a surprise! FWIW I think the new AI does a much better job of selecting workouts than Adaptive Training did, and I still have the option to just ignore TR and either go ride my bike or manually pick a workout if I want to.
I’ve seen so much resistance to change in my career, I took my current job in run just to see if I could make it work and I have. My teams are the fastest moving most efficient teams by light years.
The rest of the run organisation have fought against me every single step of the way for years.
but can easily do 2x20 at 25w above the “predicted ftp”. So Yah I’m basically doing 2x20’at 130% of what it thinks my FTP is. Then once completed it tells me that my FTP will be lower yet in 14days.
, rather than steaming angrily off into the sunset over what is usually some very minor hurdle you need a little initial assistance with, or a temporary bug that TR can often quickly address. You’re welcome! 
