@mcneese.chad, always appreciate your perspectives here and looking at the bigger picture. Communications continues to be an issue for TR (IMHO); we keep hearing how things work so well, and there are some caveats such as outdoor unstructured rides not being worked on, but the full picture (such as the situation I found and that your recount) puts a whole bunch of “well, the workarounds really need additional workarounds for some situations…” and customers are having to find those situations on their own. I can’t believe these are limited to a very small number of people either.
When you also look at this thread asking for resources to be focused on something other than AT, and then see so many things in AT aren’t working almost makes you wonder what the team has as their focus – and wondering how much TR has gotten out over their skis…